Privacy Policy
I Want it Yesterday is bound by the Privacy Act 1988, which sets out a number of
principles concerning the privacy of individuals.
The Event owner has engaged the services of Flicket Limited to act as the
ticketing agent for this event. Flicket Limited are a New Zealand based
company with the right to operate and sell tickets in Australia.
Privacy policy: This privacy policy sets out the way that Flicket Limited (we, us,
or our) complies with the requirements of privacy laws, codes and regulations in New
Zealand (Privacy Laws), and governs how we collect, use and protect any personal
information you provide to us, whether online, via phone, text, email, in letters or in
other correspondence.
This privacy policy explains:
∙ what information we may collect about you and how we store that
information;
∙ how we will use and store information we collect about you;
∙ when we may use your details to contact you;
∙ whether we will disclose your details to anyone else;
∙ your choices regarding the personal information you provide to us; and
∙ the use of cookies on the our website and how you can exercise your
choices in relation to those cookies.
The information we collect
We may collect information about you (such as your name, address, telephone
number, e-mail address, etc.) through:
∙ you contacting us directly;
∙ providing goods or services to you (where relevant);
∙ provided by you as a user of our ticketing services; and
∙ you filling out a form on our website, including a ‘Contact Us’; form.
If you enter your contact details in one of our online forms, we may use this
information to contact you even if you don’t ‘send’ or ‘submit’; the form. We will only
do this to see if we can help with any problems you might be experiencing with the
form or with our websites.
If you provide us with personal information about another person, you should obtain
their consent to do so, having informed them of this privacy policy where appropriate.
We automatically collect certain non-personally identifiable information when you
visit our website (such as the type of browser you are using, the type of operating
system you are using, and the domain name of your internet service provider).
There are many aspects of the site which can be viewed without providing personal
information, however, for access to future Beyond 23 Live Event customer support
features you are required to submit personally identifiable information. This may
include but not limited to a unique username and password, or provide sensitive
information in the recovery of your lost password.
How we use this information
We will use your personal information for a number of purposes including the
following:
∙ in relation to any correspondence you have entered into with us;
∙ to provide any goods or services to you (where relevant);
∙ for internal administration purposes;
∙ for marketing purposes where you have specifically consented to receive
marketing communications from us (see below);
∙ to provide you with information about our activities or online content you
have agreed to receive;
∙ to personalise the way our content is presented to you;
∙ To verify your identity if you need help with getting access with one of our
services;
∙ To process any transactions that you might make on our website or
associated services;
∙ To help provide any other services that you have requested;
∙ To contact you in case of a cancellation or a change in event details;
∙ to use IP addresses to identify the location of users, to block disruptive use,
to establish the number of visits from different countries; and
∙ For any other purposes for which you have given permission.
We use non-personally identifiable information to analyse usage of our website (such
as aggregated information on the pages visited by our users), which allows us to
improve the design and content of our site. Any data gathered will be shared, if
appropriate, with any third parties who provide services to us or on our behalf.
Will I be contacted for marketing purposes?
We will only contact you for marketing purposes where you have provided us with
your consent to do so. You can opt out of receiving electronic marketing messages
at any time by contacting us, or by using the unsubscribe facility contained in the
relevant messages.
Sharing and disclosure of personal information
We will only use your information for the purposes for which it was obtained. We
may share your personal information with any of the following: other entities in our
group, our professional advisors, legal tribunals and courts, promoter and/or the
venue of the event you are booking tickets to, and any of our third party service
providers (including web services and cloud storage/hosting providers) where that
disclosure is reasonably required to fulfil any purpose for which your personal
information was collected.
We may also disclose personal information where:
∙ we are required to do so by law;
∙ you have expressly consented to the disclosure or the consent may be
reasonably inferred from the circumstances; or
∙ we are otherwise permitted to do so under Privacy Laws.
We may occasionally hire other companies to provide services on our behalf,
including but not limited to handling customer support enquiries, processing
transactions or customer freight shipping. Those companies will be permitted to
obtain only the personal information they need to deliver the service. I Want it
Yesterday takes reasonable steps to ensure that these organisations are bound by
confidentiality and privacy obligations in relation to the protection of your personal
information.
Security of information
We hold personal information in accordance with Privacy Laws.
We are committed to keeping personal information secure. We will use all
reasonable precautions to protect personal information from misuse, interference
and loss, as well as unauthorised access, modification or disclosure.
We cannot guarantee the privacy of personal information that you transmit over the
internet or that may be collectable in transit by others (including contractors who
provide services to us).
How you can access or correct your personal information
You have a right to request access to, and correction of, personal information we
hold about you by contacting us at the details in the ‘Contact Us’ section below. Your
request will be dealt with in accordance with Privacy Laws.
The accuracy of the information we hold about you is important. Please advise us if
your personal information changes to help in ensuring that the information we hold is
up to date, complete and relevant.
Collection of information by others
Our Website contains links to other sites and you should consult the other sites'
privacy notices. Their information practices may be different than ours and we have
no control over information that is submitted to, or collected by, these third parties.
We cannot accept any responsibility or liability for the privacy practices of third party
websites and your use of those websites is at your own risk.
Secure Online Payments
As a standard policy, we do not store credit card details for the security of our users.
When making a purchase through our website or associated services, your credit
card details are securely processed using Stripe or Payment Express, which are
both PCI-compliant internet payment gateway providers. Transferred data is
encrypted over an SSL connection to ensure all transactions are transmitted
securely.
We recommend that you also use best-practice precautions when accessing the
internet via public Wi-Fi networks or shared computers to keep your payment
information as secure as possible
Cookies: Cookies are small text files on your device. They are made by your web-
browser when you visit a website. Every time you go back to that website, your
browser will send the cookie file back to our website’s server.
We may use cookies on our website to help us remember the information you enter,
by passing a unique identification between your device and the website that
identifies you. This means that as you use the website we can relay any information
you have entered earlier back to you at a later time.
Other cookies and authentication tokens may be used to help us tailor services or to
deliver information to you that may be more relevant or interesting to you. We may
use automated devices and applications to evaluate usage of our website. We use
these tools to help us improve our website’s performance and user experiences.
Where cookies hold any personal information, those cookies will be handled in
accordance with this privacy policy.
If you choose to disable or block cookies, parts of our website may not function as
intended, or at all. Cookies can be disabled or blocked through your browser
settings.
Changes to our Privacy Policy
We reserve the right to revise our privacy policy, or any part of it, from time to time.
Please review the policy periodically for changes.
Contact us: If you have any questions or concerns about this privacy policy please
contact us at support@flicket.co.nz. If you decide that we should no longer hold any
of your personal data, or wish.
